Returns and exchanges
Returns and Exchanges
Need to return or exchange something?
You have 30 days from receiving your last item to register your return.
Before you return
Here's a quick checklist before sending your item back.
✅ Item is unused
✅ Hang tag must be attached
✅ Original zip-bag
✅ Within 30 days
Items that cannot be returned
Underwear and swimwear cannot be returned for hygiene reasons.
Used, washed, damaged, or dirty items, items with makeup stains or pet hair, items with missing tags, or items not returned in their original packaging may be rejected.
Want to exchange?
Exchanges are FREE. You can exchange the item you are returning for another size or product.
How it works
Register your return as an exchange.
Follow the return instructions you receive by email.
Send the item back to us.
Once we receive your package, you will be sent a gift card.
Place your new order using the gift card.
Want your money back?
Would you rather get your money back?
How it works
Register your return for a refund.
Follow the return instructions you receive by email.
Send the item back to us.
We receive and check your return.
The refund is processed and returned to the original payment method.
Return Fee
The return fee depends on how many items you are returning.
The return label includes tracking and insurance in case the package is lost during transit.
The original shipping cost is not refunded, and the return fee will be deducted from the refunded amount.
| Number of products | Return Fee |
|---|---|
| 1–4 products | 59 kr |
| 5–8 products | 99 kr |
| 9–11 products | 199 kr |
| 12–15 products | 299 kr |
| Over 15 products | 399 kr |
Important before sending your return
Are you returning the item in its original packaging?
Make sure the original shipping label is removed, covered, or clearly crossed out before sending your return. This helps avoid issues during transit.
❕ Did you receive the message "Registration failed / Contact customer service" after registering?
Don't worry. In some cases, the return may still have been registered. First, check your spam or junk folder. If the registration was successful, you might have already received the email with return information there.
Something is wrong with your order?
Have you received an incorrect or defective item?
Contact us at post@famme.no
Provide your order number and describe the problem.
Need help?
Still have questions? Feel free to contact us, and we'll be happy to help. 💙